How Video Practice Can Maximise Sales & Customer Service Performance

Have you heard of the 10,000 hours rule?

The 10,000-hours rule says that if you look at any kind of cognitively complex field, from playing chess to being a neurosurgeon, we see this incredibly consistent pattern that you cannot be good at that unless you practice for 10,000 hours, which is roughly ten years if you think about four hours a day.”

-Malcolm Gladwell

Luckily, becoming proficient at something doesn’t have to take ten years if you have the right coach.

Continue reading “How Video Practice Can Maximise Sales & Customer Service Performance”