Scott Provence, author of ‘Fail To Learn’ (Amazon) and Senior Learning Strategist at our partners ELB Learning, talks about all of the different ways we can approach training – from customer-facing roles enablement to onboarding – to deliver ‘failure-driven’ training programs.
- 1:22 – Introduction
- 9:00 – Changing The “Tell Then Test” to “Fail And Learn”
- 11:20 – How much failure do you expect to experience?
- 18:17 – How to design programs to avoid mistakes
- 22:10 – How games, AI and data enable effectiveness and tracking v. typical training programs
Contact the team at ITC Learning below about your eLearning and in particular, your frontline teams. Explore gamification, AI and VR tools for more information about how these tools support effective outcomes through engagement.
