Deloitte’s landscape market trend report on the Learning Experience Platform, provides some very important insights into where the L&D industry is heading.
Is an LXP right for your organisation? Here we unpack some of the insights from Bersin Deloitte for the Australian market, to help you map out your learning experience strategy.
The Deloitte Landscape Market Report preceded Josh Bersin’s December 2019 Learning Experience Platform Comparison in which he provides his view of the top LXP’s – which includes ITC Learning’s Instilled LXP (yes, we’re proud of that).
We’ve been over this before, but it’s worth brushing up on exactly why the learning experience is so important and what an LXP really is.
I have an LMS Already, Why Should I care about LXP?
Simply put, the LXP is designed to bring online learning into the ‘now’ of digital entertainment, social discovery and How-To videos. Or analogously, the world of YouTube, Netflix and social media.
There is plenty of evidence that when it comes to transforming human behaviour, L&D is increasingly taking cues from the marketing departments of some major consumer brands with the goal of creating greater workforce engagement.
Now, more than ever, technology offers organisations an effective way to elevate the employee experience by mirroring the UX of consumer brands, in their HR and learning brands.
Josh Bersin cites the occurrence of LXP and LMS platform providers borrowing on each other’s best features, as evidence that there is a need to meld the best of both, in order to create a ‘consumer-grade experience’ for learners.
We’ve written a fair amount on this topic already, including “Will LXP Kill the LMS?”, and “How User Generated Content is Shaking Up The L&D World”. Both of these blogs are sure to trigger some ideas about why, and how to implement a learning experience strategy in your organisation. This is especially relevant today, as organisational demographics significantly skew towards Millennials.
“A great number of high-performing organisations are replacing top-down programs with compelling worker experiences.”
Review Your Content Capabilities
If your organisation is considering introducing an LXP, you should first assess whether its content capabilities are properly aligned with your organisation’s overall content strategy.
And, according to Deloitte research, organisations should then review how the LXP can improve their employees’ performance in their current roles.
Consider the following:
- Creation: Today, learner preferences lean toward informal learning such as, conversations, accessing externally sourced content, using search, and sharing knowledge with team members directly.
- Curation: LXPs through algorithms and machine learning, offer aggregation and organisation of content from various sources.
This allows individuals to search, share and recommend content, and organisations to assess their skills and competencies.
- Contextualisation: LXPs have mastered the art and science of delivering the right content in the right format for learning development and performance improvement at the right time. AI and machine learning makes this process even more effective, as it provides content based on user behaviour.
Remembering that video-based learning strategies are key. This case study demonstrates how premium chocolate-maker Godiva has leveraged Instilled LXP for their mainly Millennial workforce.
“They (LXPs) help organisations solve several existing problems with LMS’s, including integration woes, under-utilised content, inefficient search mechanisms, and a lack of actionable metrics.”
Integrate Multiple Technologies with a Single Touchpoint
It’s the ideal world: Where multiple technologies come together through API services on one platform.
With LXPs, organisations can streamline training, offer e-Commerce, manage content, and link to business applications – all in one platform.
Enhancing Worker Engagement
The ability for LXPs to enhance worker engagement, team-building and social interaction ranks among their most valuable features.
This is especially true for organisations that are global, with geographically dispersed or remote workforces.
For organisations with a ‘learning-first’ mindset, or those without a social platform, LXPs can serve as that social connection where workers can share knowledge and expertise in a social media setting.
When looking for an LXP, organisations should consider the following:
- Ensure you have content capability alignment.
- LXPs can help your organisation achieve a number of important things:
- Solve long-standing problems associated with disparate systems
- Make use of under-utilised content
- Eliminate inefficient search mechanisms
- Deliver actionable metrics
So, does the LXP kill the LMS after all? Deloitte research shows, organisations typically add LXPs to their overall learning strategies and ecosystems and afterward, tend to rely less on their LMS and/or talent suite.
One thing is certain. The LXP has earned its rightful place in the continuing evolution of HR technology – and more importantly, humanising training in a digital world.
For more information or to talk with the team at ITC Learning about LXPs, contact us here.