We wish to notify users that in light of Trivantis’ release of version 18 of Lectora Publisher and Lectora Inspire, effective 30 days after the date of this notice, we will no longer provide technical maintenance or customer support services to users of Lectora Publisher and Lectora Inspire version 12.
Customers who continue to use Lectora Publisher or Lectora Inspire version 12 and are under a current contract, should upgrade to the latest version (version 18) at no additional cost to maximise the value of their maintenance plan. In version 18, you can expect major enhancements including an updated application appearance, greater ease of use, and more contemporary interface for creating eLearning materials.
Please note that your IT department may not allow the use or installation of “unsupported” software versions. If you find yourself with version 12, please advise your IT department to bring the software up to date. This involves renewing your contract. Please contact us or call us on +612 9438 2500 for more information on your specific contract details.
This notice is consistent with Trivantis’ policy of supporting the current major version of the generally available software, plus the prior two major versions, in this instance (versions 16 and 17) of the referenced Trivantis software.
We sincerely value our relationship with all our customers and hope that we can assist you in all your future eLearning endeavors.