VR Training to Spike: New Deloitte Report

Deloitte Insights predicts growth spike in virtual reality corporate training

How can an organisation train its workers to perform dangerous or costly team-based skills when the pandemic makes it nearly impossible to do so?

From unloading hazardous materials, to teaching complex medical diagnostic skills – augmented and virtual reality training is predicted to double in the next two years, according to a new Deloitte report.

With the pandemic forcing massive acceleration in digital – most notably, cloud-based services such as Zoom and other video conferencing and telework products – it’s worth a look at how this will shape the enterprise learning and development space.

“We’ve seen two years’ worth of digital transformation in two months”, said Satya Nadella, CEO of Microsoft.

According to Deloitte 2021 technology predictions, even though augmented and virtual reality did not see the expected acceleration in the consumer space during 2020, the team at Deloitte see this technology as helping to accelerate workforce training and education.

This doesn’t mean that everyone will be strapping a headset on. In fact, part of the uptake is due to how the technology is used, and how it has evolved.

Headsets are shared technology, not personal

For example, Walmart trained nearly 1,000,000 employees with only 17,000 headsets. And at ITC Learning, many CenarioVR clients are using the technology with or without headsets, to train employees through engaging 360º virtual environments and hotspots.

However, Deloitte’s Technology Media and Telecommunications Predictions 2021 report predicts that, led by purchases by corporations and education, use of wearable headsets will grow by 100% in 2021 over 2019 level.

According to the report, market growth for these types of headsets has already accelerated in some markets due to the risk of COVID-19 infection driving their use in teaching employees virtually rather than in person.

“With the pandemic accelerating the opportunity to demonstrate their value, digital reality headsets may continue to gain ground after the pandemic ends, due to a variety of other benefits, such as lower cost, greater safety, and better learning retention,” states the report.

Ensuring employees remain engaged

At the outset of the pandemic, people were operating on a heady combination of adrenalin and fear – which contributed to a sense of excitement and a ‘fresh outlook’ on their jobs. Perhaps due in part, to a new sense of autonomy and more leisure time / less commuting.

However, as the pandemic drags on, it is possible that the ‘excitement’ and associated productivity and engagement levels, will wane.

“Companies need to focus on employees’ emotions and keep their promises if they want to restore productivity and engagement,” says Brian Kropp, Gartner’s Chief of HR Research based in the US.

A recent PWC survey out of the US, indicated that over 60% of executives expect to raise spending on virtual collaboration tools and manager training in response to the pandemic.

So how can organisations jump on this opportunity to train and upskill remotely in a more engaging way and capitalise on better learning retention at the same time?

ITC Learning, through helping clients leverage CenarioVR for their learning and development projects, has seen firsthand how VR can lift engagement and retention rates.

In the US, one particular client, Miami Children’s Hospital, used CenarioVR to train nursing staff for IV, cardiopulmonary resuscitation and nasal-gastric tube insertion procedures.

The hospital saw retention rates at 80% a full year after CenarioVR was used in training compared with 20% after only one week.

There are many case studies now which demonstrate VR’s potential to evolve any digital learning strategy into a more immersive experience for learners – and this helped earn CenarioVR a LearnX Live Award in Australia last year.

Virtual reality training has never been more critical to ensuring that essential training and development continues to bolster organisations’ bottom lines and proficiency, whilst engaging employees – during the pandemic and beyond.

For a one-on-one consultation to discuss how your organisation can leverage the virtual reality trend, talk with the experts at ITC Learning. Contact us today.


Leave a Reply