Business Skills eLearning Library

Rapidly distribute industry-standard eLearning content

Ready2Work targets the skill gap of people entering the business world. It includes template courses for Orientation and Occupational Health and Safety, as well as a series of courses that are ready to run off the shelf including Change in the Workplace, Positive Workplace Environment, Privacy and Health Records, Records Awareness, Workplace Communications, Creative Problem Solving, Customer Service and Consulting, Internet as a Business Tool, Time and Stress Management and Your Personality at Work.

The workplace grapevine has evolved from dialogues in the lunch room to incorporate a series of “Likes”, “Shares” and “Tweets” as the influence of social media in the workplace continues to build. Insights on how an organisation is functioning as well as its products and services help to define the organisation and shape its reputation. These insights spread like wildfire to stakeholders, partners, managers, employees, contractors, job applicants, suppliers, customers, the media, pretty much everyone. This module covers the basics of how Social Media.

Approximately 25 minutes of learning includes the following topics:

  • Social media: What is it and business benefits
  • Building company brand on social media
  • Choose networks that support your brand image
  • Provide valuable content
  • Engage employees in social media and export your culture as well as your products and services
  • Social media and managing performance
  • Social media and recruitment
  • Social media, data protection and privacy
  • Using Social Media outside of the workplace

Aboriginal and Torres Strait Islander culture can claim to be the oldest continuous living culture on the planet. Researchers now believe that Indigenous Australians have lived on the mainland for over 60,000 years and on the Torres Strait islands for more than 10,000 years. This course takes you on a ‘journey of awareness’. Cultural awareness is a first step towards Aboriginal and Torres Strait Islander cultural competency, which refers to an ability to interact effectively with people of different cultures and socio-economic backgrounds.

Approximately 45 minutes of learning includes the following topics:

  • Acknowledgement of Country and Introduction
  • Aboriginal and Torres Strait Islander Peoples
  • Population
  • Self-Knowledge
  • Reconciliation Action Plan
  • National Reconciliation Week
  • Identity
  • Urbanisation
  • Aboriginal and Torres Strait Islander music
  • The Dreaming / Spirituality of Land and Sea / ‘The Coming of the Light’
  • Elders and Kinship
  • Aboriginal and Torres Strait Islander languages and flags
  • Acknowledgement of Country
  • Communication Cues / Asking Questions
  • History
  • Stolen Generations
  • Timeline of events
  • What is the cause of the Aboriginal and Torres Strait Islander health equality gap?
  • Closing the gap Employment factors affecting Aboriginal and Torres Strait Islander peoples
  • Barriers
  • Indigenous Career Trek
  • Prominent Aboriginal and Torres Strait Islander People
  • Cultural Events
  • NAIDOC

If nothing else, change is constant. Continuous change will force you out of your comfort zone as it challenges your current control over outcomes. There will be uncomfortable adjustment periods that will be better handled by victors than victims and the choice of being one or the other is yours to make. In this course, we look at how the organisation and the individual can work together to embrace change.

Fundamentals of Change
In this course, we introduce the fundamentals of planning and coping with workplace change. Approximately 35 minutes of learning includes the following topics:

  • Organisational Change
  • Required Leadership Skills
  • Risk
  • Culture and Power
  • Planning and Evolution
  • Timescales
  • Change Roles and Change Principles
  • Change Skills
  • Influence and Negotiation Skills
  • Analytical, People, System and Business Skills
  • Change Management as Problem Solving
  • The Change Process Ending, Transition and Future State

Change Management Process
In this course, we will investigate the Ending State, the Transition State and the Future State in the change transition process. Approximately 30 minutes of learning includes the following topics:

  • Managing Transition
  • External Analysis
  • Internal Analysis – factors for success
  • Internal Analysis – resource audit
  • Change Management Steps
  • Choosing the Target
  • Getting the Green Light
  • Planning the Change Strategy
  • Initiating Action
  • Unfreezing, Moving and Refreezing
  • Consolidating the Learning
  • Moving to the Next Cycle

Overcoming Resistance to Change
Resistance to change is a natural human reaction. A clear understanding of the specific reasons for the resistance will help you to accept change yourself, as well as to support others. Approximately 30 minutes of learning includes the following topics:

  • Change and Culture
  • Observable Behaviours
  • Coping Cycle
  • Organisational Responses to Change
  • Managing Change
  • Democracy
  • Collaboration
  • Direction
  • Participation / Intervention
  • Coercion
  • Perceptions of the change program

Many successful people think from a very rational, positive viewpoint, and this is part of the reason that they are successful. Often, though, they may fail to look at problems from emotional, intuitive, creative or negative viewpoints. This can mean that they underestimate resistance to change, don’t make creative leaps, and fail to make essential contingency plans. Put simply, creative problem-solving is about escaping the standard patterns that control thinking so that people can discover options that they previously could not see.

Problem-solving and Decision Making
In this course, we will focus on providing you with a basic framework for problem-solving and decision-making that you can apply in today’s workplace. Approximately 45 minutes of learning includes the following topics:

  • Problem Solving and Decision Making
  • Creativity in Problem Solving and Decision Making
  • Problem Solving
  • Identify the Problem
  • Who Should Be Involved?
  • Define and Evaluate the Alternatives
  • Making a Decision
  • Types of Decisions
  • Decision-Making Styles
  • Tips for Problem-Solving and Decision-Making
  • People and Time Considerations
  • Understanding Considerations
  • Information and Clarity Decisions
  • Situation Considerations
  • Conflict Prevention and Resolution
  • Alternative and Acceptance Considerations
  • Results and Benefits, Consistency Considerations
  • Decision Traps
  • Implementing the Solution
  • Measurement Techniques
  • Contingency Plan
  • Monitoring Results

Creative Problem-solving
Put simply, creative problem-solving is about escaping the standard patterns that control thinking so that you can discover options that you previously could not see. In this course, we will look at a variety of techniques that can help to generate creative ideas. Approximately 20 minutes of learning includes the following topics:

  • Creativity Phases
  • Creative Techniques
  • Random Input
  • Reversal
  • de Bono’s Thinking Hats
  • Mind-Mapping
  • Subconscious Processing

Stakeholders and customers expect interpersonal skills and expertise, with professional, relevant and personalised service and support. In this course, we investigate the benefits of using a consultative approach when dealing with customers and colleagues, and we look at ways of effectively handling customer complaints.

Introducing Consulting and Handling Complaints
In this course, we will investigate the benefits of using a consultative approach when dealing with customers and colleagues, and we will also look at ways of effectively handling customer complaints. Approximately 20 minutes of learning includes the following topics:

  • Perceptions
  • Solutions
  • Introduction to Handling Complaints
  • Handling Complaints
  • Customer Complaint Process
  • Identify and Acknowledge the Complaint
  • Investigate
  • Develop Solutions
  • Respond
  • Follow Up

Knowledge and Networks
This course will explore what you need to know and the sources that can help you to define and develop your expertise. Approximately 15 minutes of learning includes the following topics:

  • Developing Expertise
  • Knowledge
  • Knowing Your Industry
  • The Industries You Serve
  • Building a Network
  • Partnering with Customers

Consulting Communication Skills
In this course, we will cover the basic communication skills required when dealing with customers and colleagues. Approximately 20 minutes of learning includes the following topics:

  • Listening Skills (Comparison, Mind-reading, Filtering, Judging, Debating and Placating)
  • Body Language
  • Active Listening
  • Improve Your Listening Skills
  • Questioning Skills
  • Building Trust
  • Telephone Skills
  • Voicemail
  • Answering the Phone

The Consultaive Service Process
In this course, we will provide you with an introduction to the consultative service process. Using a systematic approach will help you to understand how to effectively use each phase of the service process to your advantage. Approximately 30 minutes of learning includes the following topics:

  • The Consultative Service Process
  • Initial Contact and Determining Need
  • Effective Customer Meetings
  • Writing Proposals
  • Negotiating and Closing
  • Follow-Up Finding and Qualifying Prospects
  • Determining Need

Managers have traditionally relied on a combination of office productivity, content, collaboration and portal tools. When information was needed, traditional knowledge workers would approach the subject matter expert (SME) and then interpret their findings within a specific context. In this course, we will investigate the vital nature of information in workplaces today, where the continual gathering, processing and diffusing of new information is vital to the instant decision-making processes that are crucial to organisations.

Approximately 30 minutes of learning includes the following topics:

  • Introduction
  • What is Information?
  • What is a Record?
  • Your responsibilities
  • Information Management
  • Reliable Information Exercise
  • Sourcing Information
  • Organising Information
  • Creating Records
  • Analysing Information
  • Disseminating Information
  • Visual
  • Auditory
  • Tactile / Kinaesthetic
  • Information security
  • Disposal

You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority.

Negotiating Yourself
In this course, we investigate the dynamics and skills involved in negotiation and how you can be more influential and persuasive by combining preparation, confidence and persuasion skills. Approximately 30 minutes of learning includes the following topics:

  • Introducing Negotiation
  • Influencing, Persuasion and Negotiation
  • Processing and Reacting
  • Self-talk
  • Take Time to Collect Yourself
  • Redefining Yourself
  • Being Assertive Is Not Being Aggressive
  • Don’t Ignore Your ‘Radar’

Influence and Presuasion in Negotiation
Having the confidence to tell people what you would like them to do is one thing, but being able to convince them why they should do it as well as they possibly can is quite another. In short, this course is about getting people to want to do what you want them to do. Approximately 40 minutes of learning includes the following topics:

  • Influence and Persuasion
  • The 1-2-3 of Persuasion
  • The Groundwork
  • Seek Views and Support
  • Research and Gather Information
  • Making Your Case
  • Win What?
  • Do You Need To Negotiate?
  • Preparing To Negotiate
  • Research
  • Rally support
  • Contact Fellow Negotiators
  • Plan Your Approach
  • Use Your Communication Skills
  • Building Rapport
  • Match the Mood
  • Changing Course
  • Working toward Agreement
  • Confirm Agreement
  • Obtain Commitment
  • Handling Conflict
  • Responding To Criticism
  • Sidetracking
  • Pulling Rank
  • Being Shouted At
  • Collaboration

The Orientation series offers a series of template courses that you would personalise to your specific organisational needs and then publish as your introduction for new employees in your workplace. The team at Interaction can assist you in the personalisation process or you can do it yourself.

Welcome
This course offers an initial introduction to the organisation and welcome from the organisation leadership team. Approximately 15 minutes of learning includes the following topics:

  • Introduction and Welcome
  • First Impressions Count
  • Philosophy
  • Our History
  • Leadership Team
  • The InterAction Training Difference
  • InterAction Global
  • Organisation Structure
  • Who We Are, Our Mission
  • Who We Are, Core Values

Getting Started
This course outlines basic information for getting started at (your organisation). Approximately 30 minutes of learning includes the following topics:

  • Basics to Getting Started
  • Key Contacts
  • Hours of Work and Flexible Work Arrangements
  • Salary
  • Superannuation
  • Forms
  • Holidays and Leave
  • Career Breaks
  • Staff Benefits
  • Healthy Life Program
  • Insurance
  • Social Club
  • Purchasing Procedures Manual
  • InterAction Delegations Manuals
  • Car Parking
  • Corporate Wardrobe

Learning and Development
As knowledge workers in a professional services organisation, your career development is critical to your professional success and that of our organisation. Approximately 15 minutes of learning includes the following topics:

  • Learning Guide
  • Learning & Development Vision
  • Training Policy
  • Learning Contracts
  • Program Outlines
  • External Programs
  • Competency Model
  • eLearning
  • What is Performance Management?
  • Why is Performance Management Important?
  • How Often Should Reviews Take Place?

In this course, we investigate the key values that help to develop and maintain harmonious, positive working environments. We will look at enhancing your understanding of yourself and others. Of course, no situation is perfect, so we will also investigate positive strategies for managing conflict.

Maintaining Positive Relationships and Managing Conflict
In this course, we investigate the key values that help to develop and maintain harmonious, positive working  nvironments. We look at enhancing your understanding of yourself and others. Of course, no situation is  erfect, so we also investigate strategies for positive management of difficult discussions and conflict. Approximately 20 minutes of learning includes the following topics:

  • Key Components
  • Communication
  • Collaboration
  • Recognition
  • Positive Relationship Characteristics
  • Managing Conflict
  • Five styles for Managing Conflict
  • Reflection
  • Collaborative Resolution Process
  • General Workplace Standards

Positive and Productive Workplace
While it is recognised that some level of conflict occurs in all workplaces and some degree of “creative tension” may be positive, our policy recognises the requirement for appropriate behaviour and the right to raise legitimate workplace concerns. In this course, we focus on the fundamental and legal right to work in a positive environment that is free of unlawful bullying and harassment. Approximately 30 minutes of learning includes the following topics:

  • Key Components
  • Communication
  • Collaboration
  • Recognition
  • Positive Relationship Characteristics
  • Managing Conflict
  • Five Styles for Managing Conflict
  • Reflection
  • Collaborative Resolution Process
  • General Workplace Standards

Business Ethics
We all have a natural moral compass that helps us to identify what is and is not ethical. In this course, we will reflect on the moral codes that underscore sound business ethics and we will touch on how many Organisations today have published Codes of Ethics to help understand your responsibilities. Approximately 20 minutes of learning includes the following topics:

  • Personal Ethics
  • Ethics of Justice and Ethics of Care
  • Ethics Violations
  • Conflict of Interest
  • Payments and Gifts
  • Confidential Information
  • Conflict of Interest
  • Level Playing Field
  • Compliance with Law
  • Company Assets
  • Reporting Violations
  • Scenario Exercises

Knowing how to use the Internet effectively is critical to most facets of your life. In this course, we will introduce the power of the Internet, starting by looking briefly at its three core functions.

Approximately 30 minutes of learning includes the following topics:

  • Communication Email and virtual communication tools and messengers (IM, Skype, WhatsApp, etc.)
  • VoIP
  • Conferencing systems
  • Other collaboration tools
  • Cloud computing
  • Using mobile devices in the workplace
  • On-line learning
  • Digital copyright
  • Internet security
  • Securely using Email
  • Cybercrime and information security risks
  • Installing unauthorised software
  • What standard Internet Policy should include

Time management and stress management are often closely related and discussed together. Time stress is the best-known form of stress in a modern, fast and demanding work environment. Often, projects have deadlines and tasks must be completed within an agreed time. If that does not happen, it leads to stress. In the case of time stress, people are worried about a lack of time. Limit stress and enhance your health by following these time management tips.

Approximately 30 minutes of learning includes the following topics:

  • Achieving work-life balance
  • Introduction to time management – you are unique!
  • Defining your core values
  • Your vision and mission statement
  • Your goals and objectives
  • Implementing the plan
  • Efficiency and effectiveness
  • What is stress?
  • Managing stress
  • Characteristics of success

Workplace communication can range from informal hallway, telephone and online conversations to the delivery of formal written documents, meetings and presentations. In all formats and mediums, different people will communicate in different ways so the message is not always as obvious as the words being spoken or written.

Non-verbal Communication
This course is designed to teach you to combine the actual words with background knowledge and the observation of personal behaviour and non-verbal signals. Doing so will help you to get your message across, as well as decode the communications you receive. Organisations can choose to deliver the course ‘out-ofthe-box’ or personalise it to their needs. Approximately 40 minutes of learning includes the following topics:

  • Communication Styles
  • Communication Tips
  • Non-Verbal Communication
  • Body Language Cues
  • Interpreting Non-Verbal Cues

Basic Written Communication for the Workplace
The types of communication that occur in the workplace range from a simple hallway conversation or telephone chat to formal written documents, meetings and presentations. You need to develop skills that will allow you to get your message across to others as well as understand the message being presented to you. Using practical exercises, this course will help to improve your written communications. Approximately 40 minutes of learning includes the following topics:

  • The Writing Process
  • Planning, Writing and Revising
  • Grammar and Punctuation
  • Periods and Ellipses
  • Commas, Colons and Semicolons
  • Quotation Marks and Parentheses
  • Apostrophes
  • Specific Document Tips (E-mail, Memos, Business Letters, Proposals)

Verbal Communication
In this course, we investigate effective listening, which requires that you actively seek understanding, searching for core ideas rather than pure facts. We then look at core verbal skills in the workplace. Approximately 30 minutes of learning includes the following topics:

  • Listening Skills
  • Comparison
  • Mind-Reading, Filtering, Judging, Debating, Placating
  • Effective Listening
  • Presentation Skills
  • Telephone Skills
  • Voicemail and Answering the Phone
  • Business Meetings
  • Video Conferences

Communication Targets
In this course, we concentrate on communicating with specific types of people in the workplace. Approximately 15 minutes of learning includes the following topics:

  • Communicating with Stakeholders
  • Communicating with Colleagues
  • Communicating with Management
  • Communicating with your Staff

Workplace health and safety (WHS) refers to the legislation, policies, procedures and activities that aim to protect the health, safety and welfare of all people at the workplace. WHS recognises that employers have a responsibility to provide a safe system of work for both employees and contractors. Please note that a basic introduction to WHS policies and legislation is available in the Ready2Comply range, while elements of interest to managers are included in the Ready4Management range.

Introduction to WHS for Workers
The goal of this course is to guide you through Work Health and Safety (WHS) activities, legislation, policies and procedures designed to protect you and your colleagues from incidents and injury. Approximately 60 minutes of learning includes these topics:

  • Terminology (PCBU, Officer of a PCBU, Worker, Other persons, HSRs)
  • Introduction to WHS policies, procedures and programs
  • Duties and Legislation, Penalties
  • Our values and goals and Communicating WHS Policies and Procedures
  • Safe Work Australia and Consultation
  • Risk Assessment and Control and Implementation of a risk register
  • Core Responsibilities
  • Types of Workplace Hazards – Ergonomics to Work Process
  • Location of Commonly Used Items and Every Day Safety
  • Machinery, Tools and Protective Equipment, Safety Data Sheets (SDS)
  • Psychosocial hazards and Work-related mental stress
  • Bullying, harassment and discrimination
  • Alcohol and Drugs
  • Evacuation Procedures
  • Job Safety Analysis and Incident / hazard reporting
  • Emergency Locations, Competent Persons, WHS Knowledge
  • Managing WHS, Due Diligence and Reasonable Practicability
  • Risk management and the hierarchy of risk control
  • Consultation, Attitude and Commitment
  • Health and Safety Representation and Other agreed arrangements
  • PCBU Incident Notification Responsibilities
  • Tort Case Law Study and Finding more information

Hazards, Controls and Safety Practices
In this course, we investigate basics of Health and Safety in an Industrial environment. These are generic concepts so be sure to follow local rules and regulations at any site. Approximately 30 minutes of learning includes the following topics:

  • Control Measures
  • Air Contaminants
  • Chemical and Biological Hazards
  • Safe Use of Hazardous Substances
  • Safety Data Sheets
  • Ergonomic Hazards
  • Equipment, Machinery and Tools
  • Housekeeping
  • Electrical
  • Confined Spaces
  • The Hierarchy of Hazard Controls
  • Personal Protective Equipment (PPE)
  • Flammable and Combustible Objects
  • Monitoring
  • Promoting Health and Safety
  • Health and Safety Contact

Slips, Trips and Falls
Too many people reflect on STFs as being just embarrassing, but the reality is that any employee, contractor or visitor can have a STF. Approximately 10 minutes of learning includes the following topics:

  • What are Slips, Trips or Falls
  • Why Worry?
  • What should you look out for?
  • Self-Assessment
  • What else can you do?
  • What can you do as a Supervisor / Manager?
  • Things to remember

Working at Heights
Your safety is our priority. You might be new, and this is the first
time you have worked at heights or you may have developed some poor habits over
the years. For the purposes of this course, working at heights describes any activity
or task conducted where there is a risk of a person or object falling Approximately 30 minutes of learning includes the following topics:

  • Identifying and Planning Working at Heights Tasks
  • Controlling the Risk of Falls
  • Monitoring and Review
  • Administrative Controls
  • Why do we have Working at Height Permits?
  • What are the Roles of the Permit Issuer and Holder?
  • Completing the Working at Height Permit
  • Precautions
  • Safe Means of Access and Appropriate PPE
  • Fall Distance and Residual Clearance, Exclusion Zones
  • Temporary Work Platforms
  • Scaffolds and Scaffold Tagging
  • Temporary Work Platforms and Elevating Work
  • Platforms
  • Building Maintenance Units (normally installed on high rise buildings)
  • Brittle, Fragile, Steep or Sloping Roofs
  • Openings in Floors, Roofs or Skylights
  • Fall Protection Equipment and Pre-use Inspections
  • Why is Fall Restraint Preferred Over Fall Arrest?
  • The Pendulum Effect
  • Portable Ladders
  • Approach Distances
  • Electrical Safety

Manual Tasks
Manual tasks require lifting, pushing, pulling or carrying and it includes any activity requiring the use of force to lift, lower, push, pull, carry, move, hold or restrain an object. In this course, we include in this definition activities related to working with computers. Approximately 40 minutes of learning includes the following topics:

  • What are Manual Tasks?
  • General Guidelines for Manual Tasks
  • Techniques for Manual Tasks
  • Techniques for Lifting
  • Techniques for Pushing and Pulling
  • General Guidelines for Handling Weights
  • Common Hazards Associated with Workstations
  • Take Action
  • Risk Management Approach Overview
  • The Five Step Risk Management Approach
  • Reporting Safety
  • Procedures if Suffering from Pain
  • Workers Compensation
  • Return to Work Policy
  • Conclusion and Sign-Off

Asbestos Awareness
This course explains vital policies and procedures should you encounter asbestos in the workplace. It  dentifies the types of asbestos and the possible health effects of exposure before overviewing how asbestos  risks are managed, investigate what an asbestos register is and explain the general procedures should asbestos be discovered or disturbed. Approximately 20 minutes of learning includes the following topics:

  • What is Asbestos?
  • Friable and Non-Friable Asbestos
  • Identifying Asbestos
  • Health Impacts of Asbestos
  • Managing the Risk
  • The Asbestos Register
  • Emergency Procedure
  • Have You Been Exposed to Asbestos Fibres?
  • Asbestos Removal and Disposal
  • Access to Further Information
  • Assessment

Hand Hygiene
Invisible to the naked eye, germs and bacteria are spread from person-to-person and by touching everyday  surfaces. Microorganisms are either present on hands most of the time (resident flora) or acquired during  activities (transient flora). In this course, we investigate the goal of hand hygiene, which is to reduce the  number of microorganisms on your hands and prevent the spread of microorganisms as a result.  Approximately 20 minutes of learning includes the following topics:

  • Standard Precautions
  • The Importance of Hand Hygiene
  • Preventing Infections is the Responsibility of all Workers
  • What is Hand Hygiene?
  • How to Wash Hands Properly, Using Soap and Water
  • Alcohol-based Handrubbing
  • The World Health Organisation’s 5 Moments for Hand Hygiene
  • Wearing Gloves Does Not Replace the Need for Hand Hygiene

Safe Driving
How you drive is vital to your safety as well as the safety of others. The low risk driving tips outlined in this  course, along with an overview of associated controls, policies and procedures are designed to increase the  likelihood that you will arrive home safely. Approximately 20 minutes of learning includes the following topics:

  • Introducing Defensive Driving
  • The Four Components of Defensive Driving
  • Vehicle Operating Standards
  • Knowing Your Vehicle
  • Low Risk Driving Techniques
  • Driving Commercial Vehicles
  • System of Vehicle Control
  • Defensive Driving Behaviour
  • Crash Avoidance Space (CAS)
  • Stationary Objects
  • Only Reverse When Necessary
  • Adverse Conditions
  • Parking

Incident Management for Workers
Nobody wants to get injured and nobody wants to see any of our people injured, so we have identified strict  safety procedures and risk management strategies to eliminate or reduce the possibility of an incident  occurring. But even with the most detailed planning things can go wrong, so it is important that you know  what to do should an incident, injury or near miss occur while you are at work. Approximately 20 minutes of learning includes the following topics:

  • Safety Doesn’t Happen by Accident!
  • Our Work Health and Safety Policy
  • Your Legal Duty of Care
  • How to Meet Your Accountabilities and Duty of Care
  • What is an Incident and What is a Near Miss?
  • What are the Different Types of Incidents?
  • Reporting a Near Miss Increases Safety Awareness
  • What Happens if You Get Injured, or There has Been an Incident or Near Miss?
  • Reporting a Medical Treatment Injury
  • What is Early Intervention?
  • Return to Work Packs
  • What to do when with the Doctor
  • What happens next?

Workplace diversity is a people issue, focused on the differences and similarities that people bring to an organisation. Profession, education, parental status and geographic location, for example, are key dimensions that shape the identities and perspectives that people bring. In this course, we will learn how to get the best out of ourselves as well as our colleagues by understanding, appreciating and learning to embrace the key elements that shape people.

Interests and Intelligence
In this course, we will focus on personality and intelligence. Approximately 30 minutes of learning includes the following topics:

  • Psychometric Testing
  • Psychometric Caveats
  • The Career Key
  • RIASEC Inventory
  • What is Intelligence?
  • IQ Testing
  • Multiple Intelligences
  • Multiple Intelligences Test
  • Emotional Intelligence

Assessing Personality Types at Work
In this course, we will investigate different personality types in more detail and look at a personality assessment tool called an Enneagram that can be used to identify personality traits and how they affect behaviour. Approximately 30 minutes of learning includes the following topics:

  • Your Personality
  • Nine Personality Types
    • Reformers
    • Helpers
    • Achievers
    • Individualists
    • Investigators
    • Loyalists
    • Enthusiasts
    • Challengers
    • Peacemakers
  • Enneagram Test
  • Applying the Results
  • Enneagram Types at Work
  • Combining Data
  • Workplace Applications
  • Career and Job Choices
  • Communication
  • Learning Styles
  • Where to Learn More

Taking Responsibility and Embracing Accountability
While everyone wants to be a leader, few are prepared to accept the accountability that goes with it. This  course explores the vital step of taking responsibility, which starts with developing a belief that you, as an  individual, are accountable for the quality and timeliness of the outcome, irrelevant of whether you have  authority over the project or are working as part of a team. Approximately 30 minutes of learning includes the  following topics:

  • Taking Responsibility and Embracing Accountability
  • Personal Accountability
  • You Are Unique
  • Defining Your Core Values
  • Your Vision and Mission Statement
  • Your Goals and Objectives
  • Efficiency and Effectiveness
  • Implementing the Plan
  • What is Stress?
  • Managing Stress
  • Characteristics of Success

Advancing Your Career
In this course, we will investigate affirmative action that you can take to advance your career. In a nutshell, this involves combining your skills and knowledge, while being politically savvy. Approximately 15 minutes of learning includes the following topics:

  • Business Etiquette
  • Building a Network
  • Finding Mentors
  • Workplace Learning
  • Professional Competence
  • Learning and Development
  • Develop New Skills

Available from ITC Learning

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